Hermanlamp's return policy is valid for 30 days from the date you receive your item. If your received product is older than 30 days, we cannot offer you a refund or exchange. All returns need to be requested in advance by sending us an email (support@hermanlamp.com) in which we will reply to your approved return email with a mailing address. All you need to do is send the product to the mailing address we provide, and you will need to pay the shipping costs up front (we will refund the shipping costs as appropriate).
Items must be returned unused and in their original packaging.
Returns are not allowed in the following cases
Order Processing Time
It is the time elapsed between the time a customer places an order and the time the seller delivers the order to the courier.
Generally, orders will be shipped within 3-5 business days after order confirmation/payment. For special orders a processing time of 5-9 business days is required. Delays may occur for orders placed on weekends.
Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.
Shipping Costs and Transit Times
hermanlamp.com Offers Free Shipping For All Orders.
Country : USA, Canada
Air Freight Estimated Delivery Time: 7-14 days
Sea Freight Estimated Delivery Time: 4 weeks(Small Size Lights)
Courier: FedEx, YunExpress, DHL,TNT,UPS,4PX,Matson(Big Size Lights)
MORE INFO
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;
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